Payments - FAQ
This article contains frequently asked questions relating to the Payments service.
I have approved the invoice for payment. Why isn’t the invoice being sent from the system to the bank?
The most common reason is that a credit note has been issued against the invoice. Check the invoicer’s invoices on the All tab to see if there is a credit note from that invoicer. If the status of the credit note is Credit used, the credit has been approved for use against debit invoices. The credit note offsets the invoicer’s debit invoices until the full amount of the credit note has been utilised. Read more about credit notes.
There is a pending invoice on the All tab. Why can’t I approve it for payment?
The most likely reason is that you are not on the invoice circulation list, or the invoice is being processed by someone else. Check the invoice’s Circulation tab to see if you are on the circulation list.
Will invoices be sent for payment even if, according to the system, there are insufficient funds in the account to cover all invoices?
Yes, they will. The bank account balance in the system is retrieved in the early hours of the morning. The system does not prevent payments from being sent to the bank for this reason.
I approved an invoice for payment, but there are errors in the invoice details. Can I revert the invoice to pending?
No, you cannot. If the error is in the invoice payment date, you can still edit the payment date after approving the invoice. How do I change the invoice payment date?
If the error is in other details, the invoice must be deleted and recreated in the system with the correct details.
The invoice has been entered into the system under an incorrect name. Can I change the vendor’s name, and why has the invoice been entered under an incorrect name?
You can change the invoicer’s name by opening the invoice details. Enter the vendor’s correct name in the Invoicer field. If the vendor cannot be found in the vendor register, you can create a new vendor via the Invoicer field. After changing the vendor, please check that the account number is correct.
The incorrect vendor name comes from Maventa’s customer register. Please send the details of the incorrect vendor to Easor’s customer support (asiakaspalvelu@easor.com) and we will pass the information on to Maventa.