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Credit notes

This article explains how to process a credit note in the Payments service.

  1. Open a credit note by clicking on the invoice row in the Payments view. You can recognize a credit note by its negative amount.
  2. Edit the credit note details if necessary
  3. Select Use credit note in the upper right corner.
    EN Payments - Use credit note 120325
  4. The program will deduct the credit note amount from the next purchase invoices from the same supplier.
  5. You can also select Use credit note from the invoice row in the Payments view.
    EN Payments - Use credit note in Payment view 020824
  6. If you do not want to allocate the credit note to any purchase invoice, but want the money to be refunded to your account, select Refunded / Otherwise reimbursed from the three-dot menu.
    EN Payments - Credit note - Refunded Otherwise reimbursed
  7. Select the date on which the credit note will be marked as refunded and select Continue.
    EN Payments - Credit note - Refunded Otherwise reimbursed - Confirmation
  8. The credit note will be marked as refunded.
    EN Payments - Credit note - Credit note used