---
title: How to handle a failed payment in the new Payments service?
description: How to handle a failed payment in the new Payments service?
---
[Skip to content](https://help.easor.com/en/how-to-handle-a-failed-payment-in-the-new-payments-service#main-content)
- [English](https://help.easor.com/en/how-to-handle-a-failed-payment-in-the-new-payments-service)
- [Suomi – Suomi](https://help.easor.com/fi-fi/miten-kasittelen-epaonnistuneen-maksun-uudessa-maksut-palvelussa)
- [Svenska](https://help.easor.com/sv/hur-hanterar-jag-en-misslyckad-betalning-i-den-nya-betalningar-tjansten)
English
Show submenu for translations
[](https://help.easor.com/fi-fi?hsLang=en)
Open main navigation
Close main navigation
- - [English](https://help.easor.com/en/how-to-handle-a-failed-payment-in-the-new-payments-service)
- [Suomi – Suomi](https://help.easor.com/fi-fi/miten-kasittelen-epaonnistuneen-maksun-uudessa-maksut-palvelussa)
- [Svenska](https://help.easor.com/sv/hur-hanterar-jag-en-misslyckad-betalning-i-den-nya-betalningar-tjansten)
English
Show submenu for translations
- [Easor App -koulutus torstaisin klo 13](https://easor.clickmeeting.com/easor-app-koulutus)
[Easor App -koulutus torstaisin klo 13](https://easor.clickmeeting.com/easor-app-koulutus)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Suomi](https://help.easor.com/en?hsLang=en)
2. [Payments](https://help.easor.com/en/payments?hsLang=en)
3. [New Payments service](https://help.easor.com/en/payments?hsLang=en#new-payments-service)
October 14, 2026
# How to handle a failed payment in the new Payments service?
## This article explains how to handle a failed payment in the new Payments service.
These instructions apply to the new Payments service. [How do I know if I’m using the new Payments service?](https://www.deepl.com/fi-fi/mista-tiedan-etta-kaytossani-on-uusi-maksut-palvelu)
If you’re using the basic version of the Payments service, go to [this article](https://help.easor.com/fi-fi/miten-kasittelen-epaonnistuneen-maksun?hsLang=en).
Sometimes a payment may fail at the bank. Possible reasons include, for example, there not being enough money in your bank account to cover the invoice at the time of payment, your bank account authorisation not being in order, or errors in the payment details, such as an incorrect account number.
If a payment fails, you will receive an email notification from Easor. The email will be sent from *noreply@easor.com*. Failed payments are not processed automatically; you must resubmit the invoice for payment.
---
### Resubmit the invoice for payment
If a payment fails, the invoice will return to the Payments service under the **Waiting for payment** tab. To resubmit the invoice for payment, follow these steps:
1\. Open the Payments service and go to the **Waiting for payment** tab. If there are failed payments on the list, a red triangle will appear in the tab header.
If you do not see any red triangles indicating failed payments in the Payments service, you are using the basic version of the Payments service. In that case, go to [this article](https://help.easor.com/en/how-to-handle-a-failed-payment?hsLang=en).
2\. If you want to resubmit a failed payment directly without changing its details, select **Pay** next to it. You can identify a failed payment by the red triangle in the Status column.
3\. If you wish to edit the payment details before resubmitting it, open the payment. At the bottom of the **Payment details** view, you will see further information about the reason for the failure.
4\. Correct the payment details or change the payment account, then select **Pay**.
5\. You can also pay the invoice via online banking and [mark the invoice as paid](https://help.easor.com/en/easor-app-add-a-new-purchase-invoice?hsLang=en) in Easor App.
If a payment is pending until there are sufficient funds in your chosen payment account, it will appear on the Payments tab with the status **In bank**. Do not resubmit such an invoice for payment.
---
### The most common reasons for payment failures
| **Why did the payment fail?** | **What should I do?** |
| --- | --- |
| There are missing details in the payment information. Please contact your bank to resolve the issue. | To resubmit the bill for payment, you must contact your bank. See the instructions [How do I contact my bank?](https://www.deepl.com/en/translator#miten-olen-yhteydessa-pankkiin) |
| There are errors in the bank agreement or payment reference. Please contact your bank to resolve the issue. | To resubmit the invoice for payment, you must contact your bank. See the instructions: [How do I contact my bank?](https://help.easor.com/en/how-to-handle-a-failed-payment-in-the-new-payments-service#how-to-contact-bank) |
| The address details are incomplete. | The address details are incomplete. Correct the payment details and resubmit the payment. |
| There are insufficient funds in the account to cover the payment. | At the time of payment, there were insufficient funds in the account to cover the invoice. Change your payment account or ensure there are sufficient funds in the account. |
---
### How do I contact my bank?
Before contacting your bank, note down the following details regarding the failed payment to speed up the process. You can find the payment details on the failed invoice when you open it:
- Your company’s business ID
- The account from which you attempted to pay the invoice
- Payment details
- date of payment
- amount
- payee’s details
- Intermediary for payment transaction data
- Easor Software, Business ID 2559021-1
Below you will find the contact details for the payment services teams at Finnish banks:
- Osuuspankki p. 01000 5151
- Nordea p. 02002121
- Danske Bank p. 0600 12525
- Säästöpankki and Oma Säästöpankki p. 0100 4050 [info@samlink.fi](mailto:info@samlink.fi)
- POP Bank p. 010 248 4931
- Aktia p. 010 247 6700
- SEB p. 09 616 2800 [cm.clientservices@seb.fi](mailto:cm.clientservices@seb.fi)
- Ålandsbanken p. 0204 292 920
- S-Bank p. 010 765 8703
- Holvi [connected.support@holvi.com](mailto:connected.support@holvi.com)
- Alisa Bank [yritysasiakkaat@alisapankki.fi](mailto:yritysasiakkaat@alisapankki.fi) or [cashmanagement@alisapankki.fi](mailto:cashmanagement@alisapankki.fi)
- [Release notes and product news](https://help.easor.com/en/release-notes-and-product-news?hsLang=en)
- [Service status updates](https://help.easor.com/en/service-status-updates?hsLang=en)
- [Support](https://help.easor.com/en/support?hsLang=en)
- [Home page](https://help.easor.com/en/home-page?hsLang=en)
- [Documents](https://help.easor.com/en/documents?hsLang=en)
- [Easor App mobile](https://help.easor.com/en/easor-app-mobile?hsLang=en)
- [Payments](https://help.easor.com/en/payments?hsLang=en#main-content)
- [New Payments service](https://help.easor.com/en/payments?hsLang=en#new-payments-service)
- [Sales invoicing](https://help.easor.com/en/sales-invoicing?hsLang=en)
- [Recurring invoicing](https://help.easor.com/en/recurring-invoicing?hsLang=en)
- [Bank accounts](https://help.easor.com/en/bank-accounts?hsLang=en)
- [Reports](https://help.easor.com/en/reports?hsLang=en#main-content)
- [General ledger and journal](https://help.easor.com/en/reports?hsLang=en#general-ledger-and-journal)
- [Simple Salaries](https://help.easor.com/en/simple-salaries?hsLang=en)
- [Material sending](https://help.easor.com/en/material-sending?hsLang=en)
- [Settings](https://help.easor.com/en/settings?hsLang=en)
- [General](https://help.easor.com/en/general?hsLang=en#main-content)
- [VAT](https://help.easor.com/en/general?hsLang=en#vat)
[](https://easor.com/fi/?hsLang=en)
## Asiaa asiakaspalveluun?
Palvelemme arkisin klo. 7:00–21:00.
📞 0207 525 110
✉️ [asiakaspalvelu@easor.com](mailto:asiakaspalvelu@easor.com)
[mailto:asiakaspalvelu@easor.com](mailto:asiakaspalvelu@easor.com)
Copyright © 2026 Easor